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pandalover912's avatar
4 years ago

Cannot reinstall origin after factory reset

i factory reset my pc. And since then, i have not been able to reinstall Origin. every time i try reinstalling it says that here are game files missing. i have tried this multiple times and the same message pops up. The 3 files are some of the pop ups.

1 Reply

  • @pandalover912  These files are part of the 2015 and newer VC++ runtimes, which Origin and Sims 4 use.  It's best to uninstall your current versions, if you have them, and install fresh copies.  Hit Windows key-i, select Apps, scroll down to the Microsoft Visual C++ Redistributables, click on any version from 2015 or later, and select Uninstall.  Don't touch the older versions.  You can download the newest runtimes directly from Microsoft:

    https://docs.microsoft.com/en-US/cpp/windows/latest-supported-vc-redist?view=msvc-170

    You'll need both the x86 and x64 versions of the 2015-2022 runtimes, but you can skip the ARM version, which is for a different class of device.  Restart your computer after installing and before trying to install Origin.

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