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mstaylor94's avatar
mstaylor94
4 years ago

Cannot Start because game date is missing or damaged.

I have played the Sims 4 on my computer before, however, recently when I am trying to play I get this error message. 

Cannot Start because game date is missing or damaged. If you
have mods installed please remove them and try again. If not,
please repair or reinstall the game via Origin.

[de4ee14f:29f00e76:00000000:4b0d852b]

I do not have any mods installed and I never have had any.

I have tried installing and reinstalling both Origin and The Sims 4 multiple times but to no avail. 

I do not have a separate antivirus installed. Only what comes with windows. 

Would really love to play this game again so PLEASE help if you can! 

pc

1 Reply

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    4 years ago

    @mstaylor94  Try playing with a clean user folder: move the entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop.  If the game launches at all, a clean folder will spawn with no content.

    If you don't see a new folder after moving the old one, please let me know whether OneDrive is active, and if so, how full it is.  Please also let me know the default location of Documents.  Open a File Explorer window, right-click Documents in the left panel, and choose Properties > Location.  Please list the full file path.  You can write [username] instead of your actual username, but let me know if you do NOT see the correct name, and leave the rest of the file path intact.

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