Well first off all you are able to save your sim to the gallery which means you can play her but on a different world and other sims around the world can download her if you share it publically
The problem your having sounds like one to do with your mods so if i were you i would recommend checking your mod folder and taking out your mods too see if that's the problem if not it could possibly just be a bug with that world
Steps on how to access mod folder if you don't know how to:
1. open up the files aplication
2. Click on documents under This Pc
3. Click Electronic arts
4. Click Sims 4
5. Locate your "mods" folder which may also be named CC
6. Open that up and take the mods out of the folder and then try.
Let me know if that fixed it.
Hope this helped 🙂
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