Forum Discussion

jlhk001's avatar
7 years ago

Cannot start the Free Sims 4 - Out of Memory

When starting the free Sims 4, the game crashed after the Title Screen and a popup window (see attached) is shown,

Unable to start:

The game has run out of memory.

[223471fd:0d5ce4eb:000000c8:00000000]

Please help.

DxDiag output is also attached

According to msinfo, I have 32G RAM, Available RAM 27G, Available Virtual Memory 34G, Page File Space 8G.

I am using Windows 10 Build 17763

17 Replies

  • jlhk001's avatar
    jlhk001
    7 years ago

    1. Task Manager shows 29.7MB for the process Sims 4

    2. Only processes running are Orgin (EA Game Launcher) & Sims 4 (right after reboot & login)

    3, Error now shows a different one:

    Initialization error at startup

    (see attached)

  • crinrict's avatar
    crinrict
    Hero+
    7 years ago

    Hi @jlhk001 

    the initialization error is usually caused by missing rights.

    Possible culprits

    • Firewall/Antivirus Blocking
    • Windows Controlled Folder Access blocking
    • Not enough rights
  • jlhk001's avatar
    jlhk001
    7 years ago

    Second error now fixed with allowing Controlled Folder Access.

    Still don't know:

    1. What causes the first error

    2. What causes the first error to change to the second error.

  • crinrict's avatar
    crinrict
    Hero+
    7 years ago
    Hard to tell.

    Did you ever have any other version of the game installed on this computer ? CAS Demo or Game Demo ? If so, did you properly uninstall those ?
  • I also encountered an error similar to the message:

    Unable to start:

    The has run out of memory.

    Could you help me fix it ?


    ------------------
    System Information
    ------------------
    Time of this report: 5/26/2019, 19:49:14
    Machine name: DESKTOP-TV6RD4D
    Machine Id: {99BBCCC8-D9E2-4AB5-825B-465B2A55AFFD}
    Operating System: Windows 10 Pro 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)
    Language: English (Regional Setting: English)
    System Manufacturer: Micro-Star International Co., Ltd.
    System Model: GS63VR 6RF
    BIOS: E16K2IMS.10A (type: UEFI)
    Processor: Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz (8 CPUs), ~2.6GHz
    Memory: 16384MB RAM
    Available OS Memory: 16266MB RAM
    Page File: 15132MB used, 10861MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 12
    DX Setup Parameters: Not found
    User DPI Setting: 120 DPI (125 percent)
    System DPI Setting: 120 DPI (125 percent)
    DWM DPI Scaling: UnKnown
    Miracast: Available, with HDCP
    Microsoft Graphics Hybrid: Supported
    DxDiag Version: 10.00.17134.0001 64bit Unicode

  • crinrict's avatar
    crinrict
    Hero+
    7 years ago

    HI @duyentb 

    moved your post to the current thread on this.

    Could you add the info asked above by @SimQARobo  and a bit father down by me.