Forum Discussion

hocuswitch13's avatar
hocuswitch13
3 years ago
Solved

Can't access any CAS or build items with recently purchased kits and pack.

Since the move from Origin to EA app, I have not been able to access either of the two kits I have purchased or Eco Lifestyle, the expansion pack I purchased because of the sale. I've downloaded them...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    3 years ago

    @hocuswitch13  Please open the CAS Demo folder, as in, this one:

    Program Files (x86)\Origin Games\The Sims 4 Create a Sim Demo

    and look for folders for your missing packs.  If you see them, follow the instructions in the thread I linked.  If you're not seeing those folders, please post a screenshot.

    X doesn't work as a placeholder, at least not for the purposes of this search.  If the CAS Demo folder doesn't contain the missing packs' folders, please run a search for the exact pack names you're looking for.

puzzlezaddict's avatar
puzzlezaddict
Hero+
3 years ago

@hocuswitch13  If you have the CAS Demo installed, please see this thread:

https://answers.ea.com/t5/Technical-Issues-PC/EA-App-claims-packs-are-installed-yet-they-are-not/td-p/12126024

Otherwise, please run searches for two or three of your missing packs.  Open a File Explorer window, click This PC in the left panel, and enter the folder name for one missing packs in the search field in the upper-right corner.  This is the full list of packs:

https://sims4.crinrict.com/eng/extras-2/available-packs-dlc/

For example, if you're looking for Seasons, you'd search for EP05 .  Wait for the search to finish, then make sure the full file path is showing under each result.  If it's not, expand the window sideways as necessary.  Take a screenshot using Windows key-shift-S and attach it to a reply here.  Then repeat for one or two more packs.

  • hocuswitch13's avatar
    hocuswitch13
    3 years ago

    I do have the CAS demo installed, but I don't see any pack information there. I've searched for all the expansion packs - ones that I own and I don't and I'm unable to find any EP0X at all (using the X as a placeholder for a number). 

    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      3 years ago

      @hocuswitch13  Please open the CAS Demo folder, as in, this one:

      Program Files (x86)\Origin Games\The Sims 4 Create a Sim Demo

      and look for folders for your missing packs.  If you see them, follow the instructions in the thread I linked.  If you're not seeing those folders, please post a screenshot.

      X doesn't work as a placeholder, at least not for the purposes of this search.  If the CAS Demo folder doesn't contain the missing packs' folders, please run a search for the exact pack names you're looking for.

      • hocuswitch13's avatar
        hocuswitch13
        3 years ago

        I ran a search for the packs I purchased and was unable to find them.

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.52,720 PostsLatest Activity: 2 hours ago