Hi @kelly864
will probably move this to the tech forum for troubleshooting. Doesn't sound like an actual bug.
Have you tried repairing your game through Origin yet ?
Could you post your Computer's DxDiag?
To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
You can attach the txt file to your post directly.
Here is my computer Dxdiag file:
It says there are no problems with my computer.
I'm pretty sure it's a game bug not my computer because I only have this problem in sims 4 not when I'm doing other things on the computer. I do use mods so I guess one of the mods could have somehow corrupted the game. It's just the mods were removed and it still happened. Thanks for answering my question.
Did you ever solve this problem? I'm having the same thing happen to me and I have no mods or cc.
@BeeGarciaHare
Try to play in windowed mode and if it will not work change the resolutions of the screen
I don't work for EA
Was this ever resolved for you? Mine does this same thing.
@mrshsmiles10 This is usually related to having notifications enabled in Windows. Although you may not see the notification itself, your computer thinks you're clicking that and not the game. Disable notifications while you're playing and see whether it helps.
Community Manager
