can't connect to internet
Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.54.120.1020
What expansions, game packs, and stuff packs do you have installed? All expansions, Jungle Adventure, Parenthood, Kids Room Stuff, Laundry Day Stuff, Movie Hangout Stuff, My First Pet Stuff, Romantic Garden Stuff, Toddler Stuff
Steps: How can we find the bug ourselves? Idk
What happens when the bug occurs? Refuse to open gallery
What do you expect to see? The Gallery to open and load.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. After the update for Moschino stuff pack came out.
Unable to connect to the internet to open gallery, I've uninstalled the game, uninstalled origin and I've tried everything from troubleshooting to turning off and restarting my network. It refuses to work. I use to be able to get on perfectly fine but since I updated the game for the newest pack, it refuse to connect to the internet even though my origin is connected.
- @gamerjazzy2000
I assume you have a Win10 system
This is the EA advice given to another user in a similar case:
Hold down the Windows Key and press X.
Click Administrator: Windows Powershell.
When the command prompt opens, type ipconfig/flushdns and press Enter.
Type ipconfig /registerdns and press Enter.
Type ipconfig /release and press Enter.
Type ipconfig /renew and press Enter.
Type netsh winsock reset and press Enter.
Once you complete this please complete the following steps mentioned below and your issue should be resolved.
Open the Start menu and search for msconfig.
Click on System Configuration.
Click the Services tab.
Check the box to Hide all Microsoft Services, then click the Disable All button.
Click on the Startup tab, then click on Open Task Manager.
It can take a few seconds for the Task Manager list to load.
Click each of the Startup programs in the list then click the Disable button.
Close the Task Manager window.
Click OK on the System Configuration window to save your changes, then restart your computer.
Once you restart your computer, try launching your game again.
I don't work for EA