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Embutter's avatar
Embutter
Seasoned Novice
3 years ago
Solved

Can't delete copy of game/data files

I was trying to reinstall The Sims 4 on an external hard drive but for some reason it kept giving me errors. I tried deleting the the initial game files, the files that appear immediately after attem...
pc
  • Embutter's avatar
    Embutter
    3 years ago

    Ok I tried your advice using Powershell Admin but once I entered the command you pasted, it said it wasn't recognizable. I did, however, accidentally found another solution to my problem. I just right-clicked on my external hard drive and clicked "Customize this folder..." and clicked Tools and Error Checking. It went through the process of repairing the entire drive and fixed the corrupted sims files as well so they're now able to be deleted.

puzzlezaddict's avatar
puzzlezaddict
Hero+
3 years ago

@Embutter  You can try running chkdsk on this drive:

  • Hit Windows key-X
  • Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
  • Inside the window that appears, copy and paste "chkdsk /f /r d:" without quotes, and enter
  • If you're asked to allow a restart, say yes
  • When the scan is done, use this guide to find the results

The scan alone may fix the issue.  But if not, one other thing you can try is giving the drive a different letter.  You can do that through Windows or just by unplugging the drive, restarting your computer, and plugging in a different device that would receive a drive letter first, for example another external drive or a USB stick.  That device would become D, and this external would be E once it's plugged in too.

Otherwise, I still think formatting the drive might be the best solution.

Embutter's avatar
Embutter
Seasoned Novice
3 years ago

Ok I tried your advice using Powershell Admin but once I entered the command you pasted, it said it wasn't recognizable. I did, however, accidentally found another solution to my problem. I just right-clicked on my external hard drive and clicked "Customize this folder..." and clicked Tools and Error Checking. It went through the process of repairing the entire drive and fixed the corrupted sims files as well so they're now able to be deleted.

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