Can't download City Living.
I purchased city living today and I cannot download it, it just says 'Preparing' and won't do anything else. I have tried everything and am at a loss for what to do. How do I get what I PURCHASED to ...
Forum Discussion
I have tried:
Restarting my computer
Logging in and out of Origin
Uninstalling and reinstalling Origin
Running Origin as Administrator
Repairing my sims 4 game !
I don't know what else to do. I paid for this content, and I cannot download it, and I cannot understand why!
Do you have any security software that might be blocking the connection?
I have the same problem and tried those things and still get stuck in the perpetual "Preparing" mode. I can play the game fine (without city living) but when I exit the game and open origin to install the new expansion I still get the pepetual "Preparing". I just want to know if this is just happening on launch day and tomorrow it will be fixed or if I have to call the EA people to get it fixed.
Did you also check your security software?
If so and it didn't work try downloading in Safe mode: in the top menu choose Origin > Application settings > then the tab Diagnostics > turn on Safe mode downloading.
I have pre ordered the pack at it says release in the UK is on the 2nd. It is now 10.30 am on the 2nd and I'm not getting the option yet to download. Is there a specific time when download will become available?
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- EA_Cade11 months ago
Community Manager
