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hey_its_kp1's avatar
hey_its_kp1
7 years ago
Solved

Can't Download Grim's Ghoulish Guitar

Product: The Sims 4 Platform:PC Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? 1.48.94.1020 What ex...
pc
  • EA_Lanna's avatar
    EA_Lanna
    7 years ago

    No that's ok. It sounds like you have two EA/Origin accounts which can happen. 🙂  

    What you need to establish is which EA/Origin account has your The Sims 4 PC game. Once you know which EA/Origin account has this game, you can enter the EA/Origin account information into the Newsletter for the Grim's Ghoulish Guitar.

    How you can do this is by checking your "My Game Library" for The Sims 4 in Origin. If it's not in the first EA/Origin account then please try the second EA/Origin account (note, please only perform this step if you have access to both emails so you can reset your password if you need to to log back in). If The Sims 4 PC game is in neither EA/Origin account, please contact the EA Help Team to help.

hey_its_kp1's avatar
hey_its_kp1
7 years ago

Oh, okay. My origin account and my EA account do not have the same email though. So should I make a new EA account? I’m a bit confused I’m sorry. 

EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
7 years ago

No that's ok. It sounds like you have two EA/Origin accounts which can happen. 🙂  

What you need to establish is which EA/Origin account has your The Sims 4 PC game. Once you know which EA/Origin account has this game, you can enter the EA/Origin account information into the Newsletter for the Grim's Ghoulish Guitar.

How you can do this is by checking your "My Game Library" for The Sims 4 in Origin. If it's not in the first EA/Origin account then please try the second EA/Origin account (note, please only perform this step if you have access to both emails so you can reset your password if you need to to log back in). If The Sims 4 PC game is in neither EA/Origin account, please contact the EA Help Team to help.

  • hey_its_kp1's avatar
    hey_its_kp1
    7 years ago

    I figured it out finally. I did have two accounts and wasn’t signed into the correct one. Thank you so much for your help! 

    • EA_Lanna's avatar
      EA_Lanna
      Icon for Community Manager rankCommunity Manager
      7 years ago

      That's great news :D It's good to hear you've got it working. :eahigh_file: Feel free to share a screenshot of your Sim rocking it out with the Grim's Ghoulish Guitar after all that hard work getting it. Here's mine (this thread inspired me so thank you for creating this 😃):


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