Can't find collectible rocks
Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What expansions, game packs, and stuff packs do you have installed? Get Together, Get To Work, City Living, Outdoor Retreat, Spa Day, Dine Out, Vintage Glamour Stuff, Perfect Patio Stuff, Spooky Stuff, Holiday Celebration Pack
Steps: How can we find the bug ourselves? Open my game to any lot known to have rocks to dig for collectables.
What happens when the bug occurs? I travel with my sim to a lot to dig up rocks, expect to readily find the rocks with the 'dig' interaction, they are missing from my game.
What do you expect to see? I travel with my sim to a lot to dig up rocks, expect to readily find the rocks, click on them and select 'dig'.
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. The update from the 9th of November 2017.
After I installed the update from the 9th of November 2017 my game was horribly slow so I got on Google and tried to see how to fix this. I found a report about this on the EA help website and followed the steps. One of the steps is to reset the game and see if it was still slow and if it wasn't to copy the saved games from the old folder to the new one one-by-one. I did this with the first save and it was slow again, I decided to remove it again from my new game and to just start from the beginning again.
One of my new sims had an aspiration that required him to collect a certain amount of crystals so we travelled to a neighbourhood that I knew to have a couple of those sparking rocks that can be selected and the option to 'dig' pops up. I looked everywhere and couldn't find them, so we went to all of the pre-made parks that come with the game and couldn't find the rocks anywhere, the logs to look for frogs were still present. So I took to Google once again to see where other people found these rocks and all of the places in my neighbourhoods that didn't have these anymore were on all of these lists, some even with pictures. So I went to the locations shown on the pictures to compare to my game and sure enough the rocks weren't there. I also searched to see if anyone else wrote about having this problem, but could only find one that had the logs to look for frogs missing.
I then uninstalled the game and all of the expansions, deleted the game files and reinstalled only the base game. I went to have another look and there still weren't any rocks to dig. I had a chat with a consultant from EA and got disconnected mid troubleshooting and had to start again with a new one who later suggested that I post my problem on here. We managed to find an old save from before the update, I restored from the recycle bin, that had the rocks in. After I informed the person that they were back they suggested that I remove the save and see if my new game still had it missing. Now I can't find the save that had the rocks. They are currently still missing from my game.
