Can't get passed loading screen before main menu

@puzzlezaddict In the new account, it's the same error message, that the game has stopped interacting with Windows and has closed.

@harasnicole  Try installing the newest graphics driver Intel offers for your laptop, the one dated June 15:

https://www.intel.com/content/www/us/en/products/sku/196588/intel-core-i31005g1-processor-4m-cache-up-to-3-40-ghz/downloads.html

Run the installer as an admin: right-click the download and select "Run as administrator."  Restart your computer after installing and before trying to play.

Your current driver is somewhat old, but not so old that it is definitely a problem, and Asus doesn't offer a newer one.  So normally I'd say stick with the Asus-provided driver.  However, given how much you've already tried, I think updating is the best course of action.

@puzzlezaddict Sorry I haven't replied in a while. I just got tired of not finding a solution, so didn't think there was a point, and I had every intention of just playing Sims 4 offline because that was the only way to get to the main menu.

However, a couple of days ago, I decided to do yet another clean uninstall of the game plus the EA app, only this time I even uninstalled all of the Microsoft Visuals C++ that are required when downloading the game and then reinstalling everything. So far, fingers crossed, my game seems to be back to working as it should, including accessing the Gallery. I figured I'd login to give an update because you tried really hard to help me figure out what could possibly be wrong, and I appreciate that.