Forum Discussion
2 years ago
@puzzlezaddict didn't work. the game still won't open.
puzzlezaddict
2 years agoHero+
@yourawizardkay Please create a new admin Windows account and try playing there. Make it local, as in, don't link it to your Microsoft account. You'll be able to (try to) launch Sims 4 without reinstalling anything, but your saves and other user content won't be available. That's fine for now; just let me know whether the game opens.
If it doesn't, please post a screenshot of the error. Please also run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/