Cant load game at all

Hi fellow simers, I am having a real issue with trying to play the game. So when i go into sims 4, it the loading screen will turn white, and the bar at the top will then minmise itself. So i had then went on and read online that you need to delete the cache files which i did. So after this i have also unistalled and reinstalled origin, now when origin is open it will then tell me that it needs to verify the sims 4 game files, so then i will watch all the games upload in the download manager section, so after when this happens, i will then repair the game and also update this. After i do this every time it will go back to the same issue at the start, which is the white screen loading page and then the minimising bar. I dont know what else to do here, can someone give me advice or some help please???????