Cant pay my bills

Hello,

Hi, yesterday I installed the newest expansion. Played for about an hour, decided the family should move. Now the problems started. They can't pay their bills, everything is shut down and no matter what I do, it can't be restored. When I remove the mailbox and put a new one in, it just says, pay the bills +133sek. but when I then check the bill information it says -2198sek. What can I do, I don't want to let this family go.