Forum Discussion

Anonymous

10 years ago

Solved

Can't run The Sims 4 with the video card in this system. [0e6d1221:1df4e8dc:8001

So, this happened not to recently when I tried to play the Sims 4 after an update and got the error: Can't run The Sims 4 with the video card in this system. Please check that the video card meets th...

DxDiag.txt76 KB

Phantomlover1717
10 years ago
Give these a try:
http://sims4.crinrict.com/en/2014/09/cant-run-with-the-video-card-in-this-system/

You have the Intel(R) HD Graphics 5500. Which should run the game on a medium setting.

Anyways give the solution a try.

Anonymous

10 years ago

I keep getting this error message when I try to update the graphics card. Also, roughly around the same time this started doing *, I implemented a secondary screen, could that have done it?

The driver being installed is not validated for this computer. Please obtained the appropriate driver from the computer manufacture.

After saying yes, it takes me to this link: http://www.intel.com/content/www/us/en/support/graphics-drivers/000005469.html

Phantomlover1717

Legend

10 years ago

I would suggest taking the screen out to test if that is the issue.

The message you get is a common thing, I think Asus should have drivers then.

https://www.asus.com/nl/support