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Anonymous's avatar
Anonymous
9 years ago
Solved

Can't run The Sims 4 with the video card in this system. [0e6d1221:1df4e8dc:8001

So, this happened not to recently when I tried to play the Sims 4 after an update and got the error: Can't run The Sims 4 with the video card in this system. Please check that the video card meets th...
pc
ClaryFey's avatar
ClaryFey
8 years ago

Just having this issue on my computer as well. Updated to latest drivers and my computer is this one here

it's basically new out of box besides playing HoTS and PUBG just fine.

crinrict's avatar
crinrict
Hero+
8 years ago

Hi @ClaryFey

did you update your drivers ? New computers often need a lot of updates until they are on the latest version.

  • ClaryFey's avatar
    ClaryFey
    8 years ago

    Yes, that's the first thing I did. My issue was fixed as soon as I got a test version of Origin and was able to boot it in windowed mode (previously wouldn't let me for some reason) but it's my monitor's age, that's all.

    • Anonymous's avatar
      Anonymous
      8 years ago

      I'm having the same issue I've attached my DxDiag info too. I've tried uninstalling and reinstalling Origin. Repairing my game, Updating my game and my drivers are up to date. So I really don't know what to do

      • CMeki's avatar
        CMeki
        Hero (Retired)
        8 years ago

        @CLKGrid

        You seem to have a dual graphics system. Your Intel drivers are more than 1,5 years old, and you Nvidia ones are 8 months. Make sure to update both, but your game should work so much better on the Nvidia card, so make sure that your computer uses that one 🙂


        https://sims4.crinrict.com/en/2014/09/graphics-cardintel-chip-dual-systems/

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