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Re: [CURRENT ISSUE] Sims 4 Problem With Your Game's Setup

I am experiencing a persistent "There is a problem with your game's setup. Please reinstall your game" error when trying to launch The Sims 4 for the first time. This is a brand-new Lenovo IdeaPad laptop, and the game has never successfully launched on this device.

I have spent hours troubleshooting. Here is a comprehensive list of everything I have tried so far:

System & OS Troubleshooting:

Full Windows Reinstallation: Discovered a factory version mismatch (motherboard had a Windows 11 Home digital license, but Windows 11 Pro was installed, causing non-genuine activation errors). I successfully performed a clean downgrade install to Windows 11 Home using an official Microsoft ISO. Windows is now fully activated, genuine, and updated.

Game & App Troubleshooting:

Clean EA App Reinstall: Completely uninstalled and reinstalled the EA App to clear any registry keys left over from the previous OS configuration.

Repaired Game Files: Used the Manage > Repair tool in the EA App multiple times.

Admin Privileges: Configured both the EA App and the game executable (TS4_x64.exe) to Run as Administrator.

Visual C++ Runtimes: Downloaded and installed the latest official Microsoft Visual C++ Redistributable (X64) files after reinstalling Windows.

DirectX Toggle: Added the -dx9 command line argument to the game's Advanced Launch Options in the EA App to test compatibility.

Despite a clean operating system and all standard configurations being checked, the game still refuses to boot past the EA App launcher and throws the game setup error.

Could a community manager or support agent please look into my EA App logs, or advise on what hidden registry conflict or driver interaction could cause a fresh installation on a clean, genuine copy of Windows 11 Home to lock up like this?

Thank you for your help!

1 Reply

NatenadzeMa
Rising Newcomer
1 day ago
Hello, I have the same problem, did everything I could, but nothing worked.
I have already tried the following:
Reinstalled The Sims 4;
Reinstalled the EA app;
Cleared the EA app cache;
Used the Repair option multiple times;
Ran EA App as administrator;
Tried launching TS4_x64.exe ;
Tried the -dx9 launch option;
Checked Windows Security / Protection History;
Checked Compatibility settings;
Ran SFC /scannow — no integrity violations found;
Ran DISM /RestoreHealth — completed successfully;
Ran DISM /ScanHealth — no component store corruption detected;
Reinstalled/updated my graphics driver.
At this point I have tried most of the standard troubleshooting steps and the game still gives the same setup error. Could you please look into this and help me? I would really appreciate it.
Thank you!