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Anonymous's avatar
Anonymous
9 years ago
Solved

Can't run The Sims 4 with the video card in this system. [0e6d1221:1df4e8dc:8001

So, this happened not to recently when I tried to play the Sims 4 after an update and got the error: Can't run The Sims 4 with the video card in this system. Please check that the video card meets th...
pc
Anonymous's avatar
Anonymous
8 years ago

@CMeki I tried to update the NVIDIA drivers by going to my control panel and they told me they were up to date. Also when I right click on my desktop to pull up the NVIDIA control panel itself I get an error. I'll show you in the screenie I attached. I also have no idea how to make the Sims use the NVIDIA card over the Intel one. As I said I was just playing this yesterday and I've made no system changes since then. So I don't know how this happened.

  • Anonymous's avatar
    Anonymous
    8 years ago

    @CMeki I have a laptop. I went to NVIDIA's website and I downloaded NVIDIA's GeForce Experience. Says I'm running version 382.05 but I think I found ver 388.59 via a manual search on their website so I'm downloading that. The GeForce Experience app imported the Sims game there where it gave me the option to try and open it through that but I still got the same graphics card error. 

  • CMeki's avatar
    CMeki
    Hero (Retired)
    8 years ago

    Hm okay. Well, I would still try reinstalling the Nvidia drivers, if you still have the problem opening the Nvidia control panel it seems like a problem with your computer you would like to fix first. I don't have any other idea though, so if that doesn't fix the problem someone else that might have another idea is bound to check the forum later 🙂

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