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Anonymous's avatar
Anonymous
9 years ago
Solved

Can't run The Sims 4 with the video card in this system. [0e6d1221:1df4e8dc:8001

So, this happened not to recently when I tried to play the Sims 4 after an update and got the error: Can't run The Sims 4 with the video card in this system. Please check that the video card meets th...
pc
Anonymous's avatar
Anonymous
8 years ago

@CMeki I have a laptop. I went to NVIDIA's website and I downloaded NVIDIA's GeForce Experience. Says I'm running version 382.05 but I think I found ver 388.59 via a manual search on their website so I'm downloading that. The GeForce Experience app imported the Sims game there where it gave me the option to try and open it through that but I still got the same graphics card error. 

  • CMeki's avatar
    CMeki
    Hero (Retired)
    8 years ago

    Hm okay. Well, I would still try reinstalling the Nvidia drivers, if you still have the problem opening the Nvidia control panel it seems like a problem with your computer you would like to fix first. I don't have any other idea though, so if that doesn't fix the problem someone else that might have another idea is bound to check the forum later 🙂

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