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Anonymous's avatar
Anonymous
9 years ago
Solved

Can't run The Sims 4 with the video card in this system. [0e6d1221:1df4e8dc:8001

So, this happened not to recently when I tried to play the Sims 4 after an update and got the error: Can't run The Sims 4 with the video card in this system. Please check that the video card meets th...
pc
HeroGirl0517's avatar
HeroGirl0517
8 years ago

I'm having the same problem but I've tried all the things listed and still the sims 4 won't run. I'm pretty sure my pc meets requirements but her they are just to make sure.

  • Anonymous's avatar
    Anonymous
    8 years ago

    I also tried all the advice found above and elsewhere on the net to no avail.  I eventually fixed the issue by checking "Disable full-screen optimisations" in the Compatibility properties tab in Explorer.  The file to change is TS4_x64.exe (or TS4.exe for 32-bit Windows, presumably...) in C:\Program Files (x86)\Origin Games\The Sims 4\Game\Bin.  Screenshot attached.

    • crinrict's avatar
      crinrict
      Hero+
      8 years ago

      Hi @FurryMittens

      thanks for that info. That's interesting and would explain why some people have luck running the game in windowed mode but not in full screen.

      • Anonymous's avatar
        Anonymous
        8 years ago

        What is odd is that this problem just developed overnight.  I've had The Sims 4 running happily for months until it suddenly stopped working a couple of weeks ago (my kids tell me).  Presumably a software update from EA or MS or Nvidia broke it.

    • castor_polluxx2's avatar
      castor_polluxx2
      8 years ago
      I tried doing this but I couldn't find "Disable full-screen optimisations." I tried every single suggestion but nothing is working for me. I've been trying to play for 4 hours already but nothing works! I'm deeply saddened, but do you guys have any other suggestions?
    • Anonymous's avatar
      Anonymous
      7 years ago

      @FurryMittens Thank you so so much!!! I had been looking for a solution for hours and yours worked, finally!!!

  • Anonymous's avatar
    Anonymous
    7 years ago
    The same thing happened to me and I just couldn't figure out how to solve the problem... I went to my game settings and made it 32-bit instead of 64-bit, and voila! It started working! Not sure if you've already tried this but you should, it might work.

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