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Anonymous's avatar
Anonymous
9 years ago
Solved

Can't run The Sims 4 with the video card in this system. [0e6d1221:1df4e8dc:8001

So, this happened not to recently when I tried to play the Sims 4 after an update and got the error: Can't run The Sims 4 with the video card in this system. Please check that the video card meets th...
pc
HeroGirl0517's avatar
HeroGirl0517
8 years ago

I'm having the same problem but I've tried all the things listed and still the sims 4 won't run. I'm pretty sure my pc meets requirements but her they are just to make sure.

Anonymous's avatar
Anonymous
8 years ago

I also tried all the advice found above and elsewhere on the net to no avail.  I eventually fixed the issue by checking "Disable full-screen optimisations" in the Compatibility properties tab in Explorer.  The file to change is TS4_x64.exe (or TS4.exe for 32-bit Windows, presumably...) in C:\Program Files (x86)\Origin Games\The Sims 4\Game\Bin.  Screenshot attached.

  • crinrict's avatar
    crinrict
    Hero+
    8 years ago

    Hi @FurryMittens

    thanks for that info. That's interesting and would explain why some people have luck running the game in windowed mode but not in full screen.

    • Anonymous's avatar
      Anonymous
      8 years ago

      What is odd is that this problem just developed overnight.  I've had The Sims 4 running happily for months until it suddenly stopped working a couple of weeks ago (my kids tell me).  Presumably a software update from EA or MS or Nvidia broke it.

      • Anonymous's avatar
        Anonymous
        8 years ago

        I'm having the same problem, my Sims 4 worked just fine for a whole year but suddenly a few months ago it just kept giving me that same error and I haven't been able to fix it, no matter what I try. This is really frustrating. 

  • castor_polluxx2's avatar
    castor_polluxx2
    8 years ago
    I tried doing this but I couldn't find "Disable full-screen optimisations." I tried every single suggestion but nothing is working for me. I've been trying to play for 4 hours already but nothing works! I'm deeply saddened, but do you guys have any other suggestions?
      • WinterHoney's avatar
        WinterHoney
        Seasoned Novice
        8 years ago

        Sorry to necro an old post, but I'm having this exact problem.  It started after Origin's most recent update and I've been unable to run the Sims 4 since.  I'm quite certain that my computer meets all system requirements and I've updated my AMD drivers.  I've also tried disabling the full-screen optimizations and have run a repair on the game.  Won't seem to run in either full-screen mode or windowed mode.

        Attached my dxdiag here.  Please help!

  • Anonymous's avatar
    Anonymous
    7 years ago

    @FurryMittens Thank you so so much!!! I had been looking for a solution for hours and yours worked, finally!!!

About The Sims 4 Technical Issues - PC

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