Forum Discussion

Anonymous's avatar
Anonymous
9 years ago
Solved

Can't run The Sims 4 with the video card in this system. [0e6d1221:1df4e8dc:8001

So, this happened not to recently when I tried to play the Sims 4 after an update and got the error: Can't run The Sims 4 with the video card in this system. Please check that the video card meets th...
pc
Anonymous's avatar
Anonymous
8 years ago

I also tried all the advice found above and elsewhere on the net to no avail.  I eventually fixed the issue by checking "Disable full-screen optimisations" in the Compatibility properties tab in Explorer.  The file to change is TS4_x64.exe (or TS4.exe for 32-bit Windows, presumably...) in C:\Program Files (x86)\Origin Games\The Sims 4\Game\Bin.  Screenshot attached.

crinrict's avatar
crinrict
Hero+
8 years ago

Hi @FurryMittens

thanks for that info. That's interesting and would explain why some people have luck running the game in windowed mode but not in full screen.

  • Anonymous's avatar
    Anonymous
    8 years ago

    What is odd is that this problem just developed overnight.  I've had The Sims 4 running happily for months until it suddenly stopped working a couple of weeks ago (my kids tell me).  Presumably a software update from EA or MS or Nvidia broke it.

    • Anonymous's avatar
      Anonymous
      8 years ago

      I'm having the same problem, my Sims 4 worked just fine for a whole year but suddenly a few months ago it just kept giving me that same error and I haven't been able to fix it, no matter what I try. This is really frustrating. 

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.52,468 PostsLatest Activity: 35 minutes ago