Forum Discussion

Anonymous

9 years ago

Solved

Can't run The Sims 4 with the video card in this system. [0e6d1221:1df4e8dc:8001

So, this happened not to recently when I tried to play the Sims 4 after an update and got the error: Can't run The Sims 4 with the video card in this system. Please check that the video card meets th...

DxDiag.txt76 KB

Phantomlover1717
9 years ago
Give these a try:
http://sims4.crinrict.com/en/2014/09/cant-run-with-the-video-card-in-this-system/

You have the Intel(R) HD Graphics 5500. Which should run the game on a medium setting.

Anyways give the solution a try.

Anonymous

8 years ago

I'm having the same problem, my Sims 4 worked just fine for a whole year but suddenly a few months ago it just kept giving me that same error and I haven't been able to fix it, no matter what I try. This is really frustrating.

CMeki

Hero (Retired)

8 years ago

@Shadow5Emi

Please post a DxDiag:
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

Updates in the game might cause this if your under system requirements. If you're not, a change in the computer might cause this. If I can look at your specs I might be able to tell you something about it 🙂

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