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Anonymous's avatar
Anonymous
9 years ago
Solved

Can't run The Sims 4 with the video card in this system. [0e6d1221:1df4e8dc:8001

So, this happened not to recently when I tried to play the Sims 4 after an update and got the error: Can't run The Sims 4 with the video card in this system. Please check that the video card meets th...
pc
Anonymous's avatar
Anonymous
8 years ago

I also tried all the advice found above and elsewhere on the net to no avail.  I eventually fixed the issue by checking "Disable full-screen optimisations" in the Compatibility properties tab in Explorer.  The file to change is TS4_x64.exe (or TS4.exe for 32-bit Windows, presumably...) in C:\Program Files (x86)\Origin Games\The Sims 4\Game\Bin.  Screenshot attached.

castor_polluxx2's avatar
castor_polluxx2
8 years ago
I tried doing this but I couldn't find "Disable full-screen optimisations." I tried every single suggestion but nothing is working for me. I've been trying to play for 4 hours already but nothing works! I'm deeply saddened, but do you guys have any other suggestions?
    • WinterHoney's avatar
      WinterHoney
      Seasoned Novice
      8 years ago

      Sorry to necro an old post, but I'm having this exact problem.  It started after Origin's most recent update and I've been unable to run the Sims 4 since.  I'm quite certain that my computer meets all system requirements and I've updated my AMD drivers.  I've also tried disabling the full-screen optimizations and have run a repair on the game.  Won't seem to run in either full-screen mode or windowed mode.

      Attached my dxdiag here.  Please help!

      • crinrict's avatar
        crinrict
        Hero+
        8 years ago

        Here's a few more suggestions (in case you haven't already tried those) 

        please try the following things

        1. Turn off Origin In Game
        2. Uninstall and reinstall your graphics drivers
        3. Rollback to earlier graphics drivers
        4. Right click on the game in Origin and press repair game

        Test after each step

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