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Anonymous's avatar
Anonymous
9 years ago
Solved

Can't run The Sims 4 with the video card in this system. [0e6d1221:1df4e8dc:8001

So, this happened not to recently when I tried to play the Sims 4 after an update and got the error: Can't run The Sims 4 with the video card in this system. Please check that the video card meets th...
pc
WinterHoney's avatar
WinterHoney
Seasoned Novice
8 years ago

Sorry to necro an old post, but I'm having this exact problem.  It started after Origin's most recent update and I've been unable to run the Sims 4 since.  I'm quite certain that my computer meets all system requirements and I've updated my AMD drivers.  I've also tried disabling the full-screen optimizations and have run a repair on the game.  Won't seem to run in either full-screen mode or windowed mode.

Attached my dxdiag here.  Please help!

  • crinrict's avatar
    crinrict
    Hero+
    8 years ago

    Here's a few more suggestions (in case you haven't already tried those) 

    please try the following things

    1. Turn off Origin In Game
    2. Uninstall and reinstall your graphics drivers
    3. Rollback to earlier graphics drivers
    4. Right click on the game in Origin and press repair game

    Test after each step

    • WinterHoney's avatar
      WinterHoney
      Seasoned Novice
      8 years ago

      Looks like I had to uninstall and reinstall my drivers.  Thank you so much!

      • crinrict's avatar
        crinrict
        Hero+
        8 years ago

        Glad that worked. Enjoy the game

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