Can't scroll with trackpad

Look in your documentation on what you need to do to scroll. On some trackpads it is a single finger down the right side of the trackpad.

My only option for scrolling with my trackpad is by using two fingers

Update: if I move two fingers on the trackpad quickly, it will scroll like 5 or more lines, but I can’t scroll slowly to move just one line down the list (this applies to CAS clothes, Build/Buy stuff, the traits/celeb level panel for my sims, the gallery, pretty much any list)

Also I want to reiterate that two finger scrolling works perfectly when I need to zoom in/out of my sim or my house.

I recommend that you get a mouse.

While a mouse would solve the issue, I don’t play sims at a table. I play on the couch or in bed, with my laptop on my lap. Using a mouse here isn’t ideal since I don’t really have a place to put it. Do you know of any way to edit the controls of the game?

I'm having the exact same problem its so annoying! it works fine on everything else just not sims

I am too. I can zoom in and out on my trackpad, but i cannot two finger swipe. EA did not really help me other than referring me to this column.. 

Im having exactly the same problem after switcing from Mac to a pc...

I'm having the same issue with my new laptop. 2-finger scrolling through items in build/buy mode and CAS (I didn't get much further in the game to see if other scrolling things were affected) is super choppy and either scrolls too much or not at all. Occasionally I can get single lines but it seems really random. Zooming in and out is fine. Connecting a mouse does seem to be a fix but it's just not how I'd prefer to play.

Not sure if there's some sort of compatibility issue with the game and the specific touchpad in my laptop, but I'm not having any issues using my touchpad to scroll on any other game/program other than TS4. I've tried every troubleshooting thing I can think of - adjusting my laptop's touchpad settings, turning off smooth scrolling, updating and reinstalling my touchpad's drivers, repairing my game, uninstalling and reinstalling Origin and TS4. I even did a clean install of Windows 10, and nothing seems to fix it. Really hoping someone has figured it out :/