Forum Discussion
jpkarlsen
7 years agoHero (Retired)
Do you have any Mods or CC? If so move your Mods folder to the Desktop and delete localthumbcache.package. Then test the game.
7 years ago
Just deleted the cache and it didn't seem to help. Any other ideas?
- kreatora7 years agoHero (Retired)
@kiara_jarvis
Save this game option "save as"
Start new game without mods and check if in the new game is similar problem. There is an option that this save is bugged - it could happen if you previously had mods in the game
I don't work for EA- 7 years ago
I did both of these and the problem still persisted, even with another household. Anything else?
- jpkarlsen7 years agoHero (Retired)
Try doing a factory reset as described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199