CAS has stopped working Sims 4

Hello,

I’m sorry your experiencing this issue. Did you try resetting the sim? You would do the same as you would to modify in CAS after creation but instead you would click ‘Reset Sim’ which reloads it and usually fixes any specific bugs with certain sims, it’s worth a go. Let me know how you get on, if you can. 🙂

Okay, thank you for letting me know. The best suggestion I can give you, if you’ve not already done so, is to reset your sims 4 folder, although that might not do the trick as this seems like a save file curroption and may actually not be fixable, but let’s not be pessimistic. If you’ve already reset your sims 4 folder then I recommend contacting an EA advisor through either live chat or telephone call, as this is your best way to solve your issue without possibly damaging the save file anymore. You’d be better talking to someone who is more qualified to lead you through fixing this.

You can contact a support advisor here: https://help.ea.com/en/contact-us/

Good luck fixing your issue, I hope you manage to sort it out 🙂

@Faithweaver777
You can try to remove cache files from the game folder. That will not spoil your safes,
Remove the following folders and file from the game folder
cache folder
cachestr folder
onlinethumbnail.cache
localthumbcache.package file
Game will create new ones already cleaned
After this operation once more fix game on Origin.

If this does not help, move the entire game folder to desktop and turn on the game.
The game will create a clean new folder;
Quit the game.
Remove the folder Tray, saves and mods from the new game folder.
Copy folders Tray, saves and mods from the game folder on your desktop and paste this into a new game folder,
If after all these treatments this error will be continue , the safe can't be repaired.
I don't work for EA . I'm only player who tries to help other players

Sadly these did not work.  ☹️  I was doing a 100 baby challenge.  I was 18 kids into it.  It is work.  I am not happy that I will have to start over.  Or I just continue and I can no longer edit any more sims in the household and have to keep whatever they give me.

How do I reset it? Is that what the person below you is talking about?

@Faithweaver777

You can reset your user folder by renaming it or moving it to the desktop and playing the game so it makes a new Sims 4 folder. Here's a how-to:

Sims 4 Factory Reset -

Rename your Sims 4 folder to Sims 4_Backup. The game will create a new folder next time you play. - Renaming it or moving it to the desktop will help you have a backup and keep your Sims 4 files safe.

Repair the Sims 4 game. In Origin > Game Library - right-click on Sims 4 and select Repair. - To make sure the install files and such are in working order.

Try launching the game, play a new save. If it's not working, don't save. However, if everything is playing okay then start putting the files back. (list of files and folders below).

- Options.ini (User game settings)
- Tray Folder (Sims/Houses/Commercial lots and rooms)
- Screenshots/Videos/Custom music
- Rest of the save games, if any.
(leave out slot_00000001.save which is the autosave. It is not used anymore.)
- Custom content like clothing, hair, skins, and makeup
- Mods (Put these back one by one to make sure they all still work)

@Faithweaver777
Move all family  to the new empty lot for a moment. buy a mirror there and see if it can be done there.
There is way around also
Save your household to library. Delete their from game. Modify their look in CAS Gallery. Put them back into the game. You will have use code or mod to give them money. I think that after this bug will be disappear;
The problem is that they will be also disappear - from the family tree. Mod MCC gives you the option of setting relationships in your family but I do not know if you have one.

No, I do not have MCC. I moved the family to a new house to test it but CAS still did not work. ☹️ I really don't want to lose the rest of the family. I will just continue my challenge but just can not edit my sims.

Edit: You MUST BE JOKING!!!  Now my game will not even load!!!  It goes right back to the Origin app!!! NOOOOOOOOOOO!!!!!

Edit 2: Nevermind.  I reset my computer and got in.  Whew.  🙂

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