This has been driving me absolutely crazy!I've downloaded a lot of custom made Sims and packages ect.. I place everything where it's supposed to go. Mods/packages in the Mods folder and tray items in the tray folder. I boot up the game and enable mods and scripts. I go to the gallery page and apply the tick box to show Custom Content. Now the annoying part. None of the custom Sims are in My Library.FYI: I only have the basic game without any expansions or other stuff. At the end of the day I should at least see the content that I've downloaded, if not play it. What's going wrong?Thanks

@pete_betts189That won't matter. Whether you have CC/Mods installed or not won't effect what you see in your library. If you have a sim in your library that has CC, you'll STILL see the sim, but if you try to place them in the world and you don't have the CC installed, the sim will be there, just without the CC. Like if the sim had CC hair, you'll see the sim with the hair in your library. But once you place them in the world, they will be bald.If you downloaded a sim from the gallery and they had CC, you'll still download the sim and it will appear in your library, but unless you have the exact CC the sim's original creator had, they will be missing things.Also, there's two ways to download a sim. You can download a sim or house and immediately place it in the world, this option WON'T save it to your library. Or you can download it to your library and then place it from there.Basically it comes down to this... If you go to your My Library tab, check the Custom Content checkbox on the left, you will see everything in your library, whether you have their CC or not. If you're not seeing something, then the items are not in your library.Those items were originally in your "Tray" folder. If you have a backup of that folder, you can restore it and the items will re-appear in your library.

@pete_betts189So you're downloading some kind of assembled... combo... archive file? Something someone threw together that contains all the files? Tray files, cc files...etc?Never heard of something like that. The gallery won't work, so doing it like that I suppose is the only sure way to get your sim out with all the CC. Sounds like it would have problems, and I can think of a few.Not sure I'd be willing to trust the CC content. Most CC is broken from the start. Never actually saw one myself that wasn't broken. And I have thousands.Well, if you're putting the files in the right places and the sims don't show up, then the tray files are bad. Maybe for a different Sims 4 version? I have no idea if they would even be compatible. We'd likely need a Dev to answer that. Are tray files even compatible between different Sims 4 versions? Expansion packs? Legacy vs non-legacy?You said it comes with CC items, and you're putting those in the Mods folder. Do you see those items in CAS? They should show up even if your "imported" tray files aren't working. Like if it comes with CC hair, is the hair an available option in CAS?Where did you get the "archive" you were trying to install? I wouldn't mind trying it myself.Don't post any links though. It'll just get deleted. I wouldn't mind trying it just for my own curiosity. PM me the details. I can at least tell you if the files are good. That'll rule the problem to something in your own game.

@pete_betts189Houses, and households you save to your library won't show up by default if they contain CC. You need to turn it on to show items with custom content every time you go into the library.There should be a check-box on the left to show items with Custom Content.

I've done that, as I stated in my original post.

@pete_betts189 But you're seeing some things in there? Are they only things you've saved there without custom content?You mentioned the gallery and the library. Which are you referring to?

CC Problems: Sims not appearing in My Library

11 Replies

fj96binhs8dm
Newcomer
19 hours ago
I know this is very, very late but I wanted to put it here for anyone else who ever has troubles, (I just did and watched a YouTube video) if you have tray items in a folder, inside your tray folder you need to take them out. There shouldn’t be any folders inside your tray one. Hope this helps!
puzzlezaddict
Hero+
5 years ago
@pete_betts189 Have you made sure you're adding the content to the correct Sims 4 folder? You'll have one on your hard drive, but OneDrive has a second one, if you use the service. Which location Sims 4 reads is supposed to depend on your system settings but can be a bit random.

Please also test with the files directly inside the Mods and Tray folders, not inside subfolders, just in case it helps. And make sure everything is extracted: no .zip or .rar files.
pete_betts189
Seasoned Newcomer
5 years ago
I did a reinstall last night with a DL from the EA homepage. I then transferred all mods and CC to the relevant folders.
The problem still persists so I've given up. It's simply not worth the hassle.
Thanks again for all your help and insight.
Psychotps
Seasoned Ace
5 years ago
@pete_betts189 Well, let me know if the re-install works or if I can assist further.
Psychotps
Seasoned Ace
5 years ago
@pete_betts189

So you're downloading some kind of assembled... combo... archive file? Something someone threw together that contains all the files? Tray files, cc files...etc?

Never heard of something like that. The gallery won't work, so doing it like that I suppose is the only sure way to get your sim out with all the CC. Sounds like it would have problems, and I can think of a few.

Not sure I'd be willing to trust the CC content. Most CC is broken from the start. Never actually saw one myself that wasn't broken. And I have thousands.

Well, if you're putting the files in the right places and the sims don't show up, then the tray files are bad. Maybe for a different Sims 4 version? I have no idea if they would even be compatible. We'd likely need a Dev to answer that. Are tray files even compatible between different Sims 4 versions? Expansion packs? Legacy vs non-legacy?

You said it comes with CC items, and you're putting those in the Mods folder. Do you see those items in CAS? They should show up even if your "imported" tray files aren't working. Like if it comes with CC hair, is the hair an available option in CAS?

Where did you get the "archive" you were trying to install? I wouldn't mind trying it myself.

Don't post any links though. It'll just get deleted. I wouldn't mind trying it just for my own curiosity. PM me the details. I can at least tell you if the files are good. That'll rule the problem to something in your own game.
pete_betts189
Seasoned Newcomer
5 years ago
It sounds like basic child's play, and really it should be. You DL a compressed file that contains the various stuff you need hair, clothes ect... This includes the household info and what have you that goes into the Tray folder. You decompress to the relevant folders.
With me so far?
I can physically see all the info in the right folders, what I'm not seeing is the content when I boot up the game. This is after I've ticked all the various boxes to view.
What I'm apt to do at this point is to back up all Mods and CC. Then reinstall the game itself and do a gradual replacement of content. Bit by bit.
Psychotps
Seasoned Ace
5 years ago
@pete_betts189

That won't matter. Whether you have CC/Mods installed or not won't effect what you see in your library. If you have a sim in your library that has CC, you'll STILL see the sim, but if you try to place them in the world and you don't have the CC installed, the sim will be there, just without the CC. Like if the sim had CC hair, you'll see the sim with the hair in your library. But once you place them in the world, they will be bald.

If you downloaded a sim from the gallery and they had CC, you'll still download the sim and it will appear in your library, but unless you have the exact CC the sim's original creator had, they will be missing things.

Also, there's two ways to download a sim. You can download a sim or house and immediately place it in the world, this option WON'T save it to your library. Or you can download it to your library and then place it from there.

Basically it comes down to this... If you go to your My Library tab, check the Custom Content checkbox on the left, you will see everything in your library, whether you have their CC or not. If you're not seeing something, then the items are not in your library.

Those items were originally in your "Tray" folder. If you have a backup of that folder, you can restore it and the items will re-appear in your library.
pete_betts189
Seasoned Newcomer
5 years ago
There are three custom Sims I downloaded a while ago and a few custom properties that appear in the My Library tab of the Gallery. All other custom content that should appear there isn't showing. I've even gone so far as to back up the Mods and Tray folders and slowly add things one sub folder at a time, but that doesn't work either. None of these sub folders are more than one folder deep either. Just in case you were wondering.
Psychotps
Seasoned Ace
5 years ago
@pete_betts189 But you're seeing some things in there? Are they only things you've saved there without custom content?

You mentioned the gallery and the library. Which are you referring to?
pete_betts189
Seasoned Newcomer
5 years ago
I've done that, as I stated in my original post.

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CC Problems: Sims not appearing in My Library

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