Forum Discussion

Seasoned Hotshot

4 days ago

Solved

Coach Repurposed Capsule deactivated

Since the October/26 update, my games in the Load Game screen have the warning "Requires Coach RePurposed Capsule". The View Packs button shows this as Owned. The Required Packs button says "Deactivated". Repaired and rebooted, but no change.

Any idea what's going on?

missing content

EA_mplsnow
4 days ago
Hey Sim_MRM,

Can you please navigate to Marketplace > My Collection > Pack Selection and check if the Coach RePurposed Capsule kit is deactivated there? If so, you'll need to select the kit and click 'Confirm' to reactivate it.

We have more detailed steps on reactivating packs here in the following guide: https://help.ea.com/en/articles/the-sims/the-sims-4/pack-install/#pack-selection

Let us know what you're seeing then. Thanks!

5 Replies

EA_mplsnow
Community Manager
4 days ago
Hey Sim_MRM,

Can you please navigate to Marketplace > My Collection > Pack Selection and check if the Coach RePurposed Capsule kit is deactivated there? If so, you'll need to select the kit and click 'Confirm' to reactivate it.

We have more detailed steps on reactivating packs here in the following guide: https://help.ea.com/en/articles/the-sims/the-sims-4/pack-install/#pack-selection

Let us know what you're seeing then. Thanks!
sashimime5
Seasoned Newcomer
4 days ago
I have this same issue
Sim_MRM
Seasoned Hotshot
1 day ago
That fixed it. I don't know what happened; I've never used that feature before, and just leave everything on. Thanks so much.
EA_mplsnow
Community Manager
1 day ago
Sim_MRM Glad to hear it! Happy simming :)
EA_mplsnow
Community Manager
1 day ago
Hey sashimime5,

Were you able to check if the pack is deactivated in Marketplace > My Collection > Pack Selection? If it is, please select the pack and click 'Confirm' to reactivate it.

Feel free to refer to this guide for more detailed steps: https://help.ea.com/en/articles/the-sims/the-sims-4/pack-install/#pack-selection