pop up telling me a build item has been removed because I don't own it
I opened my game for the first time in a while and got this pop up message, telling me one build item has been removed because I don't own it? I have no idea what item it's referring to, or how I could suddenly not own something on the same account that I've been using for years Anyone know how to fix this?
Advice to fix mods and cc?
After the 27/5/2025 update I logged onto the sims to see that of course my mods and cc had been disabled, I went to turn them back on however now my mods and cc aren't showing up at all. The file paths are correct and I have updated and checked all my mods to make sure they are compatible. I tried to follow previous advice to delete game version files and replace them but I cant find the correct file in my sims folder. I then repaired the sims and when that didn't work I reinstalled the whole game, Its still not working. Any advice?Sims 4 Saves Corrupted Due to OneDrive?
I uninstalled OneDrive on my PC close to Christmas time, due to all the troubles it was causing me and my computer recently updated, turning OneDrive back on. It seems to have moved or corrupted my save files, as now when I load the game it is loading back up from December, when I initially uninstalled it but I can still see my saves in the documents folder? I tried replacing it with a backup I have of saves, but that has not remedied the issue either. I never paid attention before, but my documents folder says C:\Users\myname\OneDrive\Documents\Electronic Arts\The Sims 4\saves rather than the recommended C:\Users\myname\Documents\Electronic Arts\The Sims 4\saves, could this be the problem? If so, how do I fix my documents to be under C:\Users\myname\Documents\Electronic Arts\The Sims 4\saves rather than the "OneDrive" piece it displays? I have looked up tutorials but nothing is helping me because I may be unable to search my query correctly. Editing to add: Even my CC is not working despite being in the Sims 4 folder and turning on custom content/mods in settings. I've repaired the game multiple times also. Thank you!!Sims 4 stuck on legacy edition (v1.115)
No matter what I do, Sims 4 is stick on 1.115.216.1030. I am on a brand new Windows 11 PC with more than enough specs. Here's everything I've tried Clean uninstall of EA App, Sims 4, and all cache and config files Reinstalled VC++ Runtimes (x64 and x 86) Tried on my original EA account which i have several packs I've purchased Create a new EA account (still downloads 1.115) Installed Sims 4 via steam - installs legacy My EA Help case (213562070) is stuck and I can't resume it to get help. Please can someone help to reset the correct game version to my EA account or to unlink the Legacy edition? ThanksSaves Gone
So I haven't played the sims in a few months and all my saves are now gone. I found my old save file from when I backed my stuff to the one drive forever ago and tried to copy it and paste it into the current download, and that didn't work. I also pasted in the tray file from the one drive copy and that still hasn't recovered my data. Any other ideas?[CURRENT ISSUE] Sims 4 DLC shows as installed, won't load in-game
Overview jump to: I have the CAS Demo installed jump to: I don't have the Demo or I'm not sure whether I do jump to: I have a Steam or Epic install jump to: I'm lost/please help Before doing anything else, please clear the EA App's cache, repair the game (Sims 4 > Manage > Repair), and restart your computer, then see whether your packs load. Sometimes the fix is really that simple. There is currently an issue with Sims 4 where newly installed packs won't load in-game. The cause is that the EA App installs these packs into the wrong folder. The App shows the affected packs as installed, but the game doesn't read their data. The most common cause is having the Sims 4 CAS Demo installed, but this can also happen if a computer somehow has two copies of Sims 4 itself installed. In both cases, the game is running from one folder but the pack data is in the other. The fix is to find the folder where the packs are being installed, remove or rename this folder, clear the EA App's cache, and download the missing packs again. I have the CAS Demo installed If you have the CAS Demo installed, it will likely be here: Look inside the folder for your missing packs, for example in this case, EP13 (Growing Together) and SP16 (Tiny Living) are installed into this folder: The quick fix, which works at least some of the time, is to move these folders into the folder for the Sims 4's program files. You can find the proper file location within the EA App: open your library, click the Sims 4 icon, select Manage > View properties, and you'll see the file path. The pack folders, in this case EP13 and SP16 , need to go inside this Sims 4 folder; you can simply drag and drop them, or cut and paste. Once you've moved the folders, clear the EA App's cache and repair the game: open your game library, click the Sims 4 icon, and select Manage > Repair. Then load the game and see whether the affected packs load. If this doesn't help, you can rename the CAS Demo folder; any new name or additional characters should suffice. Or, if you have no use for the CAS Demo anymore, you can simply uninstall it through the Windows control panel or Start menu. If you get an error when trying to uninstall the Demo, restart your computer. Alternately, open the Task Manager, find the EABackgroundService in the background processes list, right-click its name, and select End Task, then try again. If you've already moved the packs' folders to the proper Sims 4 folder and it didn't work, it's best to delete these, clear the EA App's cache, and download fresh copies. You can download them through Manage > Manage Add-ons. ↑ I don't have the CAS Demo/I'm not sure If you don't have the CAS Demo installed, or you're not sure whether you do, you can run a search for the missing pack(s). Open a File Explorer window, click This PC in the left panel, then enter the name of the folder for an affected pack in the search field in the upper-right corner. (See this article for a full list of pack folder names.) For example, if Growing Together isn't loading in-game, search for EP13: You can see here that the folder is inside the CAS Demo folder, but you may also find that you have two "The Sims 4" folders for other reasons; these guidelines apply in any case. You'll also see a folder inside __Installer\DLC, usually a folder inside Delta, and perhaps other files if the pack includes a new world. These can be ignored; the only result that matters is the one directly inside a folder with "Sims 4" in the name, as underlined in red. In contrast, this is the result when searching for a properly-installed pack, in this case EP05 (Seasons): Once you locate the folders for the missing packs, you can try moving them to the proper location, i.e. the location the EA App lists for the game's program files. Clear the EA App's cache and repair the game afterwards. You can find it by opening your game library, clicking the Sims 4 icon, and selecting Manage > View properties: If this doesn't fix the issue, you can rename or uninstall the CAS Demo, if you have it, or delete the secondary folder. (If you get an error, restart your computer, or open the Task Manager and kill the EABackgroundService.) If this doesn't help either, you may need to do a clean uninstall and reinstall of all Sims 4 content, minus your user folder, as well as the EA App. ↑ I have a Steam or Epic install If you've installed Sims 4 through Steam or Epic, but you at some point installed the game through the EA App, the App may be installing packs into an old Sims 4 folder rather than the one that Steam or Epic uses. Here again, the first step is to search for one of your missing packs. Open a File Explorer window, click This PC in the left panel, then enter the name of the folder for an affected pack in the search field in the upper-right corner. (See this article for a full list of pack folder names.) For example, if Growing Together isn't loading in-game, search for EP13: The only thing that matters here is the EP13 folder installed directly inside "The Sims 4": this is the pack itself, and it needs to be in the same location as the rest of the game data. You can see that above, however, EP13 itself is installed into an EA Games folder, even though other folders labeled EP13 are inside Delta and __Installer within the Steam install's folder. The fix here is to delete the "The Sims 4" folder inside C:\Program Files\EA Games, or wherever that extra folder is. (If you can't delete it, restart your computer, and make sure the EA App and EABackgroundService are NOT running in the Task Manager.) Then clear the EA App's cache, restart your computer, and install only the affected packs, not the base game, through the EA App. If this doesn't help, you'll need to do a clean uninstall and reinstall of Sims 4 and the EA App. Please see here for more details. ↑ I'm lost/please help If the above doesn't help, please see the accepted solution of this thread, which should appear immediately below this post. You can also run a search for one or two missing packs, as described above, and post screenshots of the results in this thread. If you do this, be sure to list the packs that aren't working and those, if any, that do show up in-game. ↑
All Sims/Lots I Created GONE from Gallery
with this newest update, I seem to have lost all of my sims/lots/rooms I had in my Gallery Library from over the years I've been playing this game, since it released. I've reset my game, I've restated EA app, no mods, I even uninstalled and reinstalled(due to a different issue). I don't know what to do.
