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Anonymous's avatar
Anonymous
Not applicable
11 years ago

code already used

Hi my 10 year old son got Sims 4 for his birthday in December and used a user name and password on one computer and he forgot the user name he got a new computer for christmas and when he set it up h...
pc
crinrict's avatar
crinrict
Hero+
11 years ago

You need access to your old account

Please contact a game advisor for further help with this

Game advisors can be found through live chat or call-back

  1. https://help.ea.com/en/contact-us/ 
  2. Click on the orange NEXT button
  3. Select a platform
  4. Click on the orange NEXT button
  5. Select a topic and describe your problem in a few words
  6. Click on the orange NEXT button
  7. Click Chat Now to chat with a Game Advisor or leave your phone number for a call-back

In Details here: How to contact a Game Advisor using the new EA Help page

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