Color inversion when switching menus

Brohepsi​  Is this on your laptop's built-in screen, or an external monitor?  If you're using a monitor, please test with the laptop screen instead.

And if you're using any kind of tool that changes how the game works—ReShade/GShade, a lighting mod, a utility or custom file to improve graphics, whatever—please remove it and repair the game, then test again.

Please also provide a dxdiag, for reference.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

puzzlezaddict​ It is my laptop's monitor, I have no other screens. I am not using reshades that I know of; I even tried turning on Nvidia game overlay to see if it would fix it and it did not. Here is the dxdiag: 

Brohepsi​  Your dxdiag shows that your graphics driver is crashing over and over, including causing at least two recent BSODs.  So please do a clean uninstall and reinstall of the driver.  Here's how:

https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

The thing is, I've been wondering if there might be a problem with the newest Nvidia driver (and its most recent previous version).  I don't know whether it's true, but it's easy enough to try playing with a slightly older driver.  You can get them here:

https://www.nvidia.com/en-us/geforce/drivers/results/

I would try version 591.86, from January 27, since the next driver afterwards was a major update (you can tell from the version numbers).  You'll want a Game Ready Driver, not a Studio version.

puzzlezaddict​ I had to do this twice because I stupidly thought I could get the download from the Nvidia app with no internet connection, so I had to use the system restore point. I could not find a 591.46, so I grabbed one that was released January 5th. The issue is unfortunately persisting. I opened Sims 4 and went between build and live mode twice. I downloaded a new dxdiag in case it's changed at all:

Brohepsi​  I'm sorry you had to do a system restore.  In the future (if this exact situation happens again), just go back online and let Windows download a graphics driver for you.  It probably won't be the driver you want, but you can then remove that driver and install the correct one.  Windows almost certainly wouldn't install a driver that broke your system in any meaningful way, just one that's less than ideal.

The graphics driver you installed is probably fine, as it's slightly older than the one I was suggesting.  (I wrote .46 instead of .86 as I meant to, which I've now corrected in case anyone else sees the post.)

The new dxdiag doesn't show any new errors, which at least means that the graphics driver didn't crash in between when you installed it and when you ran the dxdiag.  That's great but of course also inconvenient since this would have been a simple fix for the original issue.

So please try playing in a clean boot, which is not a clean install of Windows but rather a way to disable most unnecessary background processes.  Here's how:

https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run.  Disable the rest as described.

When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled.  The same goes for any Lenovo software, especially anything meant to boost gaming performance.  If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.

Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.

If this helps, you can selectively reenable services until you find the culprit, then either leave that disabled or (if it belongs to an app you want to keep using) let me know what it is so we can try to fix the underlying issue.

puzzlezaddict​ I followed the steps at the link. I disabled everything I could that was not a core process, but some background processes, like "Microsoft store" and "CTF loader," among others, would immediately start back up after ending the task in task manager and are not available to disable in system configuration. When I launched the game, I did not see the issue on the Sims 4 loading screen, but the problem persisted in game

Edit: The longer I play, the more the graphics seem...off. Like trails following the Sims as they moved. Restored again

Brohepsi​  There are some odd errors in your dxdiag for which I'd like a bit more info.  But first, please run a couple of basic checks of your Windows system files:

• Click Windows key-X and select "Powershell (Administrator)" or "Windows Terminal (Administrator)" , whichever you see
• In the window that appears, copy and paste "DISM.exe /Online /Cleanup-image /Checkhealth" without quotes, and enter
• Post the result, and if you see an error and the scan can't run to completion, stop here and let me know
• Otherwise, opy and paste "DISM.exe /Online /Cleanup-image /Restorehealth" without quotes into the window, and enter
• The system will take a little while to validate; if it throws an error, please list it
• Otherwise, copy and paste "sfc /scannow" without quotes into the window, and enter
• Post the message you receive

Restart your computer, open Windows Settings > Update & Security, click the box to check for updates, and if any install, restart again afterwards.

Try again to play.  If you see the same color issues, open the Reliability Monitor (Windows key-R, perfmon /rel ) and look for any new errors that happened after running DISM and sfc.  For whatever you find, right-click the names and select "View technical details," then either copy and paste the details or take screenshots and attach them to your reply.  I'd like everything that happens in one play session.

Keep in mind that the Reliability Monitor doesn't always update right away, so if you don't see any new errors, check back in an hour or so, and double-check the time stamps to make sure the errors are from the time span you're trying to include.

puzzlezaddict​ I did the steps provided. Attached is a note with the terminal commands and results, along with more screenshots from gameplay, another dxdiag, and screenshots of perfmon /rel. I managed to finally get a screenshot of the problem happening when switching in the Sims panel, attached as "inventory". I did not get a screenshot as I am not fast enough (or have 3 hands) but I fear the problem is getting worse. I am seeing it for 2 seconds when I click on the Sim panel in CAS, the one where voice, sexuality, walk style, and gender are controlled.

I started playing with one of my many Sims, Philip. Philip used the bathroom and went to bed as it was almost 4 in the morning when I entered his household. He woke up, had breakfast, and went to work. When he got back I switched to build mode and got him a better quality TV and couch. His social was low so he invited a friend over. While they were talking I went into build mode again and built a tiny laundry area in a room below the stairs. Philip and his friend played video games for a bit, talked more, then the friend left. Philip ate dinner, then modded Sims Forever. He applied for scholarships as he was accepted into university, then went to bed, used the bathroom, showered, drank orange juice, and went to work. When he got home the sink was broken so he repaired it. While that was happening, his girlfriend (who has a residence key) came over and started mopping the bathroom.

Interestingly enough, I tried recording my gameplay with the in game camera, but the issue would not show up when I watched the video. Strange how I can only capture it by taking quick screenshots

Edit: I'm going to have to make a second reply for more screenshots

puzzlezaddict​ Part 2 of screenshots. I found an odd number of visual apps in my settings. Some dates say the 15th, but the issue has been happening for longer than that. Thought it may be relevant so I included it.

Brohepsi​  To be clear, the in-game camera doesn't show the color inversions even when you know they've happened during the recording?  For the screenshots, are you using the in-game camera (C) or a different tool, and if a different tool, does the in-game camera show the issue too?

If you're asking about the VC++ runtimes in your "strange amount" screenshot, that's normal.  The current runtimes cover everything from 2015 and newer, but the older ones are standalone, so any app that needed one of those would install it on your computer.  Each installment has both x86 and x64 versions.

For the Reliability Monitor, please post the info from the errors you see on May 22 and 29 (the days when there were multiple), and any errors in between these days that are not the same as what you see on those two days.  And to be clear, I don't mean the overview but focused on those days; I mean click on the name of the error and select "view technical details," then post a screenshot of that, for each error.