complete freezes my PC
Product: The Sims 4 Platform:PC Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? 1.65.70.1020 What ex...
Forum Discussion
@xXempoXx_666 Try playing in a clean user data folder. Move your entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop. When you launch the game, a clean folder will spawn with no content. Don't add anything to it yet; just see whether you get the same freezing. Let me know either way.
If your computer does freeze again, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
it still froze
@xXempoXx_666 There are a couple of Origin errors in your dxdiag, so try clearing Origin's cache and then uninstalling it "the hard way" and reinstalling.
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
https://help.ea.com/en-us/help/origin/origin/manually-uninstalling-origin/
If that doesn't help, I'd like to see a crash dump, that is if your computer generates one when the game stops working. (Whether a crash dump gets written depends on what exactly is locking up the system.) Here's how to get one:
- Hit the Windows key, type "command prompt" in the box, right-click on Command Prompt in the search results, and select Run as Administrator
- In the window, paste "reg add "HKLM\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps\devenv.exe" /v DumpType /d 2 /t REG_DWORD" without the outside quotes into the box, and enter
- Launch Sims 4 and wait for it to crash (whether you can play at all or not)
- After it crashes, wait for any crash dialogs to finish
- Then hit Windows key-R and paste "%LOCALAPPDATA%\CrashDumps" without quotes into the box, and enter
- Upload the last .dmp file to the free filehosting site of your choice, and link it here
- When you want to undo the auto crash log dumps, open Command Prompt as before, paste "reg delete "HKLM\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps" /f" without the outside quotes, and enter.
it turns out the reason i was having this problem was because i had my graphics on ultra high so i put them on medium and it seems to have fixed it but thank you for your help
@xXempoXx_666 Your computer still shouldn't freeze when running the game on excessively high graphics settings. Under normal circumstances, you'd see all the effects of lower framerates, and maybe some lag, but not an outright freeze. So it's very possible there's a problem that needs more troubleshooting. If you're interested in pursuing this further, let me know.
Featured Places
