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Oneinemilian's avatar
Oneinemilian
Traveler
5 hours ago

packs aren't fully downloaded

So the thing is that I downloaded city life. Then a couple of months later I bought Island living but I couldn't open it on the game, but in my library it was downloaded but at the same time it wasn't. So I downloaded everything again but now city living and island living are downloaded int he app but not in the game. Every time I click on it in the game its says "Go to the EA app for downloding, it isn't fully downloaded." or smth like that. I even asked AI but he didn't even know. Someone pls help me I really want to try out mij new pack. 

crashing
ea app

1 Reply

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    2 hours ago

    Hey Oneinemilian​, 

    If you haven't already, please try clearing the EA App's cache, uninstalling those packs, repairing the Sims 4, restarting your device, and reinstalling those packs one at a time, waiting for the download to complete before launching the game. 

    Just to confirm, are the packs showing as 'active' in Marketplace > My Collections? 

    Let us know what you see after trying those steps, thanks! 

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