Computer freezes while playing Sims 4

@LindaHollie  I see an entry for GameManagerService3, which is from Razer, at 10:13 am.  Was that before or after you uninstalled all the Razer apps?  I ask because it's always possible that something reinstalled itself, or you didn't remove it completely.

Another factory reset would only be helpful if you added content to the new Sims 4 folder the first time around.  If you did, then yes, try another reset, but this time, play without any of your old content added back.

Otherwise, or if that doesn't help, please try playing in a clean boot:

https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run.  Disable the rest as described.

When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled.  If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.

Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.