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tsmo24's avatar
tsmo24
Not applicable
1 year ago
Solved

Computer Slowed to a Crawl After Sims 4 Cheatcode

Hi everyone. I'm stumped with what's going on with my wife's computer. She was running Sims 4 just fine on her laptop (a 3 year old Asus with 16 GB ram, Nvidia GTX1660ti, and AMD Ryzen 7 4800).  The...
  • puzzlezaddict's avatar
    puzzlezaddict
    1 year ago

    @tsmo24  Please try a clean boot:

    https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

    The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run.  Disable the rest as described.

    When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled.  If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.

    Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.  And of course use the computer normally as well to see whether it's still running slowly.

    If this doesn't help, I'd suggest doing a clean install of Windows.  While this is kind of the nuclear option, it doesn't take that much time and will cut through all the software-based problems at once, although you could of course reinstall something problematic afterwards.  This is more efficient than the piecemeal approach, and since you don't have any data to preserve, you're not losing anything either.  The reset option can be as thorough as a clean install but isn't always.

    For a clean install, you'd just need a USB 3 stick you don't mind erasing and a few minutes to create your own Windows 10 ISO.  You can create one using this page:

    https://www.microsoft.com/en-us/software-download/windows10

    Here's how to do a clean install:

    https://www.tenforums.com/tutorials/1950-clean-install-windows-10-a.html

    If at all possible, I'd suggest doing an offline installation and installing the chipset drivers yourself.  If any need to be updated, Windows will take care of that once the laptop is back online, but in general it's best to use the manufacturer-provided drivers rather than more generic ones.  Here's the download page for this laptop:

    https://www.asus.com/laptops/for-gaming/tuf-gaming/asus-tuf-gaming-a15/helpdesk_download?model2Name=FA506IU

    You can download these installers using any computer, save them to an external device, and plug it in when you're ready.

    Once you've done all this, I would strongly suggest installing only the EA App and Sims 4, at least at first, to avoid any potential conflicts with other software.