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megank48906's avatar
megank48906
10 months ago
Solved

Constant crashing since June update

So I have sims 4 and all of the packs, and my game has been crashing constantly since the June update. I have no mods and have tried reinstalling, clean installing, repairing, new saves and old saves...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    10 months ago

    @megank48906  A component of the Alienware Command Center is crashing, so please kill it in the Task Manager before trying to play.  (You'll need to check the background services list too.)  The ACC will likely restart with Windows, or reinstall with the next Dell update, so this is a workaround rather than a fix, but there are ways to block it from running at all if this helps.

    If Sims 4 is still crashing, please disable any overclocks: CPU, GPU, even XMP for the RAM.  Even if you haven't set any, Dell may have factory-overclocked the PC, so check your documentation.  At the very least, you can probably disable the XMP profile in BIOS with one click.  I've seen a couple other players confirm that overclocked memory was causing their games to crash.

puzzlezaddict's avatar
puzzlezaddict
Hero+
10 months ago

@megank48906  A component of the Alienware Command Center is crashing, so please kill it in the Task Manager before trying to play.  (You'll need to check the background services list too.)  The ACC will likely restart with Windows, or reinstall with the next Dell update, so this is a workaround rather than a fix, but there are ways to block it from running at all if this helps.

If Sims 4 is still crashing, please disable any overclocks: CPU, GPU, even XMP for the RAM.  Even if you haven't set any, Dell may have factory-overclocked the PC, so check your documentation.  At the very least, you can probably disable the XMP profile in BIOS with one click.  I've seen a couple other players confirm that overclocked memory was causing their games to crash.

  • megank48906's avatar
    megank48906
    10 months ago

    Good to know! I will give it try and see if maybe I can't reverse the overclocking as well. Thank you so much!

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