@crystalrainlove Your dxdiag lists a number of system errors, including two BlueScreens related to the graphics driver. So it's a good idea to run a couple of basic checks on your Windows system files:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
- Post the message you receive here
Restart your computer, hit Windows key-i, select Update & Security, and click the button to check for updates. If any install, restart again afterwards.
For the graphics driver, you already have the newest one offered by Nvidia, so you'll need to do a clean uninstall and reinstall. Here's how:
https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html
You can get a fresh copy of the newest driver here:
https://www.nvidia.com/Download/driverResults.aspx/180557/en-us
Run the installer as an admin: right-click on the download and select "Run as administrator." Restart again when you're done.
If you get another crash afterwards, please post a new dxdiag so I can compare it to this current one.