Crashin
Hello,
I am currently having an issue with constant crashing while playing the Sims. The crash time can happen anywhere from 20 minutes to an hour. When it crashes, I have a freeze first and then a white screen. I can tab out but if I click anywhere, the frozen Sims game will keep me in the game. What I have been doing is acting as though I'm going to restart then hit cancel and it will kill the game.
Sadly, I have tried countless attempts of solving the issue on my own. And Support has the same exact steps that I have and even told me to post to the forums to see if I can get help. If anyone can take a look at my dxdiag file, I would appreciate it. Also, I will post the steps I've already taken below (at least the ones I remember!).
- Repair
- Uninstalling/reinstalling
- Restoring to factory settings
- Fixing and updating Windows
- Run as admin
- CCleaner (Glary to be fair)
- Uninstall/reinstall graphics card/drivers
- Reset ram
- Reinstalled the game on my C drive rather than my D drive
- Checked and fixed any registry issue
- Cleared cache from computer and the game
- Support suggested a DNSFlush and a Winsock reset (Guess they though it was a connection issue???)
- I don't use anti virus programs
- Attempted to player WoW and GW2 to help replicate the results and the issue is only while playing the Sims
- Restarted my computer over 20 times during these processes
When my case finally got escalated, I had been given these errors that they found in the reports
Faulting application name: TS4_x64.exe
Faulting module name: TS4_x64.exe
Faulting application name: TS4_x64.exe
Faulting module name: nvd3dumx.dll
(x3)
Faulting application name: TS4_x64.exe
Faulting module name: Simulation_x64.dll
I'm sure I'm missing some other things, I did a whole troublshooting thing in the command prompt page and still no results. Also, I don't use mods at all, only in-game content. Anyone out there that can take a look and maybe suggest something that I'm looking over? Thanks!
PS: The forum template mentioned to add a lastcrash.txt file. I located one but when I opened it, it only produced a bunch of script. Is that something that is still needed?
Hi @thelithijabii - it seems you've done a whole bunch of troubleshooting on your own, good job! I have a couple of thoughts that might help, although there are much better troubleshooters for Sims 4 around here, so hopefully if I miss something obvious they will jump in and help out.
First off -
- I don't use anti virus programs
Please run a full scan of your computer to rule out any viruses (there are some good free programs out there, I'm sure you can find one). I know anti-virus programs can be a pain, but they're sort of a necessary evil in today's online environment. You just never know, and there are viruses or malware that could cause all sorts of issues with your computer.
You have an MSI motherboard. If you have the MSI audio management program Nahimic 2 installed, disable or uninstall it.
Try a Clean Boot https://help.ea.com/en/help/faq/how-to-clean-boot-your-pc/ and attempt to play The Sims 4. If you don't experience the problem after the clean boot, you'll have some detective work to do. Enable one startup program at a time, reboot, try the game, until you find the program that is blocking it. Once you find the offending program, disable or uninstall it. You should be able to launch and play successfully without doing the clean boot after disabling the offending program.You said you did some command line troubleshooting stuff; was that the System File Checker? Just to make sure, run the SFC using these instructions to make sure there is no Windows file errors (do this after removing any viruses or malware). https://support.microsoft.com/en-us/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system
If none of the above helps, I believe the LiveKernelEvent 141 error listed in your dxdiag generally points to a hardware problem. I would think most likely culprit would be bad RAM, or possibly an overheating cpu could be the issue.
You could try running the Windows memory diagnostic test in Extended Mode to see if the ram is a problem: https://www.windowscentral.com/how-check-your-pc-memory-problems-windows-10
Please post back and let us know if any of these helped, or if you're still having issues. Hopefully we can get you back to Happy Simming!
