Crashing on intro screen!
Hi, hoping someone can help me figure out this issue. The game will launch and get as far as the EA/Maxis screen and crashes back to the EA Desktop app. I have tried to uninstall and install many t...
Forum Discussion
@CDP445 Please run a couple of basic checks on your Windows system files:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes, and enter
- Post the message you receive here
Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates. If any install, restart again afterwards.
I've gone over the drivers available for your motherboard, and most of them are up to date, but please install the newest Realtek audio driver listed here:
https://www.gigabyte.com/Motherboard/X570S-AORUS-ELITE-AX-rev-11/support#support-dl-driver-audio
After running the DISM.exe... the only message I got was - "The restore operation completed successfully.
The operation completed successfully."
The sfc /scannow returned - "Windows Resource Protection did not find any integrity violations."
I haven't any pending updates and after updating my audio drivers the problem still occurs.
@CDP445 Please post a new dxdiag; I'd like to get a second opinion on this.
Here you go.
@CDP445 Alright, I or someone else will get back to you soon. In the interim, because it's probably going to be asked anyway, please upload the most recent crash dump from Sims 4. Click Windows key-R and copy and paste this:
%LocalAppData%\CrashDumps
When you enter, you'll see a list of .dmp files. If one of them is from Sims 4, please upload it to a third-party filehosting site (Google Drive, Dropbox, etc.) and link it here. If you see a crash dump that was written at exactly the time the game crashed, I'd like that too. But in either case, please only upload files from after we started troubleshooting here.
If there is no Sims 4 .dmp file, you can enable them:
- Hit the Windows key, type "command prompt" in the box, right-click on Command Prompt in the search results, and select Run as Administrator
- In the window, paste "reg add "HKLM\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps\devenv.exe" /v DumpType /d 2 /t REG_DWORD" without the outside quotes into the box, and enter
- Launch Sims 4 and let it crash, and wait for any crash dialogs to finish
- Then hit Windows key-R and paste "%LOCALAPPDATA%\CrashDumps" without quotes into the box, and enter
- Upload the last .dmp file to a free filesharing site and link it here
- When you want to undo the auto crash log dumps, open Command Prompt as before, paste "reg delete "HKLM\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps" /f" without the outside quotes, and enter.
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