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MissFaylyn's avatar
MissFaylyn
Seasoned Novice
2 months ago
Solved

Crashing to desktop constantly, last attempt to fix it.

Hey 🙂 This is the first time I write a post so I hope I'm doing it correctly, but yeah I'm desperate. I got a new computer last year in July, and since then every time I play sims 4, my game crashe...
crashing
  • MissFaylyn's avatar
    MissFaylyn
    2 months ago

    Update.....

    I went in my bios again, and made sure turbo Boost was completely disabled , and with a few days of game play testing, I can now say that I no longer have been experiencing desktop Crashes. So it appears to have been the fix. 

    After almost a year of experiencing the same crash over and over, I am extremely grateful that its no longer an issue. (crossing my fingers) 

    Thank you so much for the help 😊 

puzzlezaddict's avatar
puzzlezaddict
Hero+
2 months ago

MissFaylyn​  Thanks for the dxdiag.  Most of the errors it lists are crashes of the graphics driver, so please do a clean uninstall and reinstall of the driver, as described here:

https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

You can use the newest driver Nvidia has released:

https://www.nvidia.com/en-us/drivers/details/245673/

If that doesn't help, look for a BIOS update for your motherboard.  I can't be sure what model you have from the dxdiag, but you can find it in a few ways, including printed on the board itself.  Google "[model name] drivers" and look for the support page from the manufacturer.  Your current version is 1805.

If that doesn't help either, boot into BIOS and disable CPU Turbo Boost, which would be under Advanced settings and might be called something slightly different.  Turbo should be in the name though.

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