I have just tried to instal the new Sims 4 update and as soon as I get to 97%, the download pauses and tells me there is a Create Folder error. I have checked the ea hEli page and checked at SYSTEM has full access which is does. I have uninstalled both Sims 4 and the EA app and tried reinstalling but still get the same error. I have also tried clearing the CACHE. What else can I do? I’ve only had the game installed for a week on a brand new laptop.
chloe1703 This error is typically antivirus-related, so please set an exception for EADesktop.exe now, while you're trying to reinstall the game. Once installed but before you try to play, set exceptions for TS4_x64, TS4_DX9_x64, and TS4_Launcher_x64 as well, or the entire Bin folder they're in.
If this alone doesn't help, try reinstalling to a different location, a new folder you create for this specific purpose. The folder should be on the root level of the drive of your choice, for example C:\Games is fine, but not C:\Program Files\Games.
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