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_VLad_OOSssssss's avatar
_VLad_OOSssssss
2 years ago

Created Family Disappeared in The Sims 4(Gallery)

Hello,

My name is Vladick, and I am facing an issue in The Sims 4. Today, I opened the game and discovered that my created family has disappeared. I cannot understand why this happened, as I regularly saved my progress.

I have taken the following steps in an attempt to resolve the issue:

Checked the Gallery: My family does not appear in the "My Library" or "My Creations" sections.

Checked the "Tray" folder: The "Tray" folder does not contain files related to my family.

Checked backup copies: There are no available backups.

Used in-game options: The "Allow External Content" option is enabled.

Updated the game: The latest version of the game is installed.

However, the problem persists. Could you please provide me with additional assistance or recommendations regarding the recovery of my family?

Thank you for your attention to my request.

pc

3 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @_VLad_OOSsssssss  Did all of your user content disappear, or just everything related to this household?  If you go into Documents > Electronic Arts > The Siims 4 > saves, do you see any save files with dates that correspond to when you last saved?  If so, please post a screenshot of the contents of the saves folder, as in, I'd like to see the files themselves.

  • _VLad_OOSssssss's avatar
    _VLad_OOSssssss
    2 years ago

    I formatted the disk. And before formatting it, I created a family and uploaded it to the gallery. Let's say, I saved the file to the cloud. I periodically checked for the presence of this family in the gallery, and it was there. And recently, I decided to play with this family, and it disappeared. And now I don't know what to do. Regarding the files, I'll check now, but I don't remember exactly when I created this family. Because I played with other sims. Thanks for advices

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @_VLad_OOSsssssss  Anything that existed before you formatted your disk is gone, so the questions about other files are only relevant for content you've used afterwards.  That shouldn't have anything to do with content you saved to the Gallery though.

    What is your Gallery username, and approximately when did you save the household that's disappeared?  Are you absolutely sure you're still using the same account as before?  If you still own packs you bought previously, the answer would be yes, but I have to ask because it's a fairly common problem recently.

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