I formatted the disk. And before formatting it, I created a family and uploaded it to the gallery. Let's say, I saved the file to the cloud. I periodically checked for the presence of this family in the gallery, and it was there. And recently, I decided to play with this family, and it disappeared. And now I don't know what to do. Regarding the files, I'll check now, but I don't remember exactly when I created this family. Because I played with other sims. Thanks for advices
@_VLad_OOSsssssss Anything that existed before you formatted your disk is gone, so the questions about other files are only relevant for content you've used afterwards. That shouldn't have anything to do with content you saved to the Gallery though.
What is your Gallery username, and approximately when did you save the household that's disappeared? Are you absolutely sure you're still using the same account as before? If you still own packs you bought previously, the answer would be yes, but I have to ask because it's a fairly common problem recently.
