@DragonAge_300905 @mcrudd @Shell89 @0_Yeah Please clear the EA App's cache and restart your computer.
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
Open the App, click Sims 4, select Manage > Manage Add-ons, and find your new content on the list. If you see a Download button, click it. Otherwise, please post a screenshot of what you see. If the new pack or kit isn't in that list at all, let me know.
If you can't download the DLC, whether there's a Download button or not, please sign into ea.com, open your profile and then your Order History, and let me know whether the transaction shows as completed, pending, or failed.
Community ManagerHey all,
Sorry for the delay, the Gallery maintenance took up most of my time yesterday and this slipped through the cracks as a result.
@DragonAge_300905 , @mcrudd , @Shell89 , @0_Yeah - Could you let me know if you're still seeing this issue now?
If so, can you share an EA Error Report ID here as well?
I can't do any of any thing on my computer because a game I bought on steam yesterday fried my video card. I had to buy a cheap laptop to do my bills for this month. I'm so out of luck for my computer breaking and just want to cry. I don't know how to recover any thing on my computer. I have to buy a new one it took till this time to be able to type online. I don't know when I'll be able to download the sims onto a new computer, cuz I have to buy it first.
Two of the packs I paid for showed up but one is still not available for download! I don´t know what to do.. Also where do I find the report ID?
@EA_Cade I have done the EA app cache clean and here is the order history from my account in the pic attached. Also attached is a pic of what I see in the manage add ons section.
Here is my error report number: 3b805dcf-962d-4fef-9e30-61ef3b5d19a3
Let me know if you require anything else, thank you for helping @puzzlezaddict I have done everything you suggested as well 🙂
Also here are receipt and how it looks for me in the library
I am having this exact same issue. This is how it looks for me too.
Hi - I'm having the exact same issue as other users in this thread with the Book Nook Kit. I've had confirmation of my purchase and the game thinks I have the content, but it isn't showing in-game and the EA App only gives me the option to purchase. I've tried everything suggested, including clearing the EA app cache. I followed the steps with the EA Error Reporter and opened a case with EA Help but I'm really going round in circles.
I've just checked, as was out with friends yesterday, it wasn't showing, but clearing the cache has worked! :D
Another day - still the same problem.
I still don´t have access to my Nook Book Kit. I have so far tried everything anyone has posted in here. I uninstalled and reinstalled Sims 4, the EA App, deleted all my Sims folders to have a fresh start, Cleared my Cashe, Repaired the game and the EA App, logged out and in several times, restarted my PC several times, updated my Help request in the Service section (where noone has reacted ever since I posted it yesterday afternoon (so for USA Morning).
I am at a loss.. I am hoping at one point the Support will answer, fix or refund the pack because I am not spending the money twice because there is a bug.. and I am also getting a little impatient.. and sad
Same here, still not working for me. Also frustrated with the suggestions to contact EA Support when it's literally down right now and cannot be contacted afaik. Hoping they'll sort us a solution real soon.
Community Manager
