Hi, I have tried all of the suggested things and my game still is not working and I'm still getting the error code. Any more suggestions on how to fix this?
@grey9455 Try creating a new user account on your computer. Make it an admin user; the name should contain only letters and numbers, no special characters, accents, etc. You don't have to sign into a Microsoft account or anything like that, so you can skip that step.
@RawrrDinosaur18 We can't see your dxdiag because this site's virus scanner is being difficult again. Please instead upload the dxdiag to a third-party filesharing site and link it here. You can use pastebin.com if you don't want to create a separate account for this.
@RawrrDinosaur18 Your hard drive is critically low on space. I realize that the drive is small and you don't have a lot of options, but try to clear as much space as you can, ideally at least another 10 GB. The Downloads folder is a good place to look for files that can be deleted, and be sure to empty the recycle bin as well.
Your dxdiag also lists a number of BlueScreens. It doesn't say when they happened, but they could be related to the Sims 4 issues (or not). It's worth looking into though. Open a File Explorer window and enter C:\Windows\Minidump in the address bar. If you see any files there, please right-click on them and select Copy, then right-click on your desktop and select Paste. if there are multiple files, you can zip them together. Then upload them to a third-party filehosting site (the one you used just now is fine) and link them here.
My hard drive ( maxone D: ) has 250GB of space freed of 298GB and my normal computer hard drive ( acer C: ) has 9.38GB freed of 57.1GB and my Sims 4 is linked together in my Documents and hard drive with the symbolic link, I deleted everything from my downloads folder (it was only cc and other things I didnt need) but i dont know what else I can delete to free up space I have nothing in my downloads folder and the only things on my desktop and the only games on my laptop are for the sims I dont have any other games or installed apps. Also there was only one thing in my minidump folder here is the link for it. https://gofile.io/d/NgYWrO
