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angie_sara's avatar
angie_sara
5 years ago
Solved

[CURRENT ISSUE] Game won't Open says "already Running"

My sims game wont even open or load since I updated the Nov 2020 patch.  I removed all Mods and CC in a back up folder - Mods folder is completely empty and updated my game.  I tired to open my g...
pc
brittk45's avatar
brittk45
5 years ago

Hi, thank you, I have already gone though and done all the work arounds and none of that have worked for me.

  • brittk45's avatar
    brittk45
    5 years ago
    @puzzlezaddict Hi I have already done all those steps and completely taken my virus protector of my laptop and i am still getting the same message.
    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      5 years ago

      @brittk45  Do you have Origin or Sims 4 set to run in compatibility mode?  If so, please undo that setting.

      If that doesn't help, try playing while your computer is not connected to the internet.  Sign into Origin and put it in offline mode, then disable wifi and/or disconnect the ethernet cable before launching the game.

      If that doesn't help either, please run a dxdiag and attach it to a post.

      https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

      • brittk45's avatar
        brittk45
        5 years ago
        @puzzlezaddict Hello after doing some more research into the problems with the virus protection, I chatted with the virus protection tech support, and was able to find out they are updating systems today and that could be why the other troubleshooting is not working along with the update in the sims. So I have reuninstalled my virus protection and wait till the company and sims 4 to update, to test play. Thank you

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