Forum Discussion

crinrict's avatar
crinrict
Hero+
6 years ago

[CURRENT ISSUE] Several Issues after incomplete Installation

Update If you are on a Mac, please use this thread: 'Game Data Incomplete' and Grey Llama Thumbnails Replace Lots Steps there are a bit different as the repair on Mac currently only repairs the...
pc
SarahLeanne93's avatar
SarahLeanne93
6 years ago
Spoiler
 

Hello,

I am really confused as to why my saved sims now have coloured patterns on their skin and question marks. Even when I try to create a new sim the same issue occurs. Also there are question marks everywhere as you can see in the screenshot attached. 

Hope you can help 

  • kreatora's avatar
    kreatora
    Hero (Retired)
    6 years ago
    @SarahLeanne93

    It is CC related error
    Move the mods folder to the desktop.
    Delete localthumbcache.package file in the game - important!
    Fix the game in Origin.
    Origin/Library - right click on TS4 - option "Repair game"
    You have to wait until Origin will fix all packs, not only the base game.
    Turn on the game to create a new, empty mods folder and check if a game is working now without mods and CC.
    Check if there are new updated versions of the mods and CC you are using.
    Then copy from desktop your mods and CC and paste it in the new mods folder. First, paste script mods one by one every time checking if the game is OK. Do the same with CC but if you have a lot of this, try the 50/50 method. ( divide your CC into smaller batches for example 50 pieces in one subfolder and check these subfolders one by one)
    You need to find a culprit and either remove it or replace it with an updated version

    I don't work for EA
    • Dakang337's avatar
      Dakang337
      6 years ago

      You are the best!!!! this totally fixed my problem in my game!!

    • wiemadison's avatar
      wiemadison
      6 years ago

      I cant believe it worked with your description thx a lot!!! 

    • LeahMaeZing's avatar
      LeahMaeZing
      5 years ago
      @kreatora This is not a cc error because this is happening to tons of users who do not use cc or mods. This happened to the after the newest update.
  • Ahmmoney1229's avatar
    Ahmmoney1229
    6 years ago

            If you have custom content or mods downloaded,  then this is the most likely reason this problem is occurring. You might want to delete one of your cc or mods. If you don't have either of those downloading then reinstall Origin and The Sims 4. Hope this helps, have a good day!

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